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Communication Skills

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All posts in "Communication Skills"

Your Client Asks You a Crazy Question. How Do You Answer?

"How do you reduce gluten in a Snickers?" Every day, clients ask trainers questions that range from naïve to misguided to flat-out bonkers. Here’s how to respond in a way that engages clients without insulting them.

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Why You Should Have Dinner With Your Clients

Attending social events can deepen your bonds with clients, expand your range of prospects, and give you valuable info that makes you a better trainer (and perhaps a better person).

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Five Ways to Deal with a Client Who Challenges You

Clients will often push back against a trainer, especially one who’s different or younger than them. Their doubts might echo your own fear that you’re in over your head. Here’s how to prove to them, and to yourself, that you’re the right one for the job.

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8 Top Coaches Share Their Most Effective Coaching Cues

Some of the world’s best coaches and trainers shared their favorite coaching cue. Are you using them?

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The Coaching Algorithm

Follow the 2-step Coaching Algorithm and you’ll discover a mental framework that'll help you coach effectively and deliver better cues.

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Career Tip: Offer Free Coaching, But Only If You Keep These 3 Key Things in Mind

If you’ve ever considered giving away free training, read this before you do anything else.

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5 Steps to Ask for Client Feedback and Improve Your Personal Training

Whether you’re an online personal trainer or training clients at a gym, honest client feedback gives you a quick glimpse at how you can improve (and make more money).

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Be Wrong to Be Right: A Simple Strategy to Get More Information From Clients

Clients sometimes don’t like to tell you a lot of information. Get more out of your clients faster by simply being "wrong."

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How to Use the "Ulysses Contract" to Motivate Stubborn Clients

If you have a difficult client who just can’t seem to muster the motivation to hit his or her goals, turn to the "Ulysses contract" to help turn up their passion and accomplish what they set out to do.

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How to Pick a Personal Trainer Certification: Your Top 3 Choices, and What Clients Really Care About

Don’t make the mistake of getting certified as a personal trainer by the wrong organization. Not all certifications are made equal. Here are the top three choices in U.S., plus which one to choose based on your budget, the type of client you want to coach, and more.

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